A. Strongly recommend you install driver for your XP-Pen device. The
XP-Pen is not only just a functional mouse; it works like a painter
as well as graphic designing device. If you are working with Windows
2000 or XP as operation system that you do not need to install driver
to work as a regular mouse. We suggest that if you want to use the
other functions, you need install the XP-Pen driver.
Q3.When I install the XP-Pen driver
and whenever I use the Word, I kept getting a "Micro Security"
message. How could I disable this message and use it correctly?
A. When you open the Office Word and got the "Micro Security"
message, please click the "Ok" then go to top menu and click
on "Tools"a"Options"a"Security"a"Macro
Security". In the "Security Level window", select "Low"
security and click "ok". Now close the Word and open it
again, the message will be disabled.
Q4.When I use the XP-Pen and want to
write the words in the Word, why am I not able to use the OCR?
A. If you want to use the OCR with Microsoft Word, you must install
the Word 2002. So far only the Word 2002 supports OCR function, rest
of other Word version doesn't support OCR function.
Q5.What is difference between 512 levels
and 1024 level?
A. High sensitive pen tip pressure technology for realistic art strokes
and photo editing. Higher pressure sensitive gives more natural and
controlled way to retouch and edit your digital works. 1024 levels
of pressure sensitivity for the pen tip give smooth transitions from
low pressure to high pressure. 1024 levels pressure sensitive works
just like the real thing.
A. There are too many possible caused that the tablet mouse could
not be able to work. Please check your tablet mouse's battery installed
correctly or is the battery has enough voltage. The tablet mouse has
to work correspondently with tablet itself. Please place your tablet
mouse on the top of tablet in order to have them working properly.
Q7.Why is the cursor froze
after I have not use it for a while?
A. The Pen and tablet mouse supports power saving function, when you
suspend device for about 20 minutes. The power saving mode will active
automatically right after specific time. To disable power saving mode
simply by click on any button from mouse or pen.
Q8.Why is my XP-Pen not working properly
even I have installed driver?
A. There are too many possible caused malfunction of your XP-Pen.
One of the possible causes might be the USB driver. The USB devices
only supported by windows 98SE/ME/2000/XP which inbuilt with USB driver.
If your system doesn't support USB device, the USB interface device
(for example; XP-Pen Tablet) hardware will not be able to use. Please
check your Device Manager for USB device status to make sure the USB
device is in working order.
Q9. Could I use other tablet driver
for my XP-Pen tablet?
A. We do not recommend you install other tablet's diver instead
of XP-Pen tablet driver. Although it might works seems well, but
there are some function are still unable to perform correctly. If
you have installed other tablet driver into your system, for the
best performance of XP-Pen, we do suggest you to remove/uninstall
the driver and install correct XP-Pen driver from XP-Pen CD-Rom
driver that come with the package.
Q10. Why is my XP-pen could not work
(move or scroll) as a regular mouse?
A. The XP-Pen built with a very precise Tablet LCD Panel (Module).
As for XP-Pen, the cursor responses with "Absolute mode",
which is different from regular mouse that responses with "Relative
mode". Regarding to the "Absolute mode" of cursor
working area is equal to your screen size. You might felt uncomfortable
at first attend of XP-Pen, but after couple time of practice you
will feel how handy XP-Pen it is.
Q11. Why is the tablet mouse does not
work with the "pen pressure"?
A. The tablet mouse doesn't support the pressure function. It only
works as a regular mouse. And yet the XP-Pen pen itself does support
the pressure function. Please also know that there is not every
graphic software supports "pen pressure" function. So
far the "pen pressure" supported graphic software are:
PIXIA, PAINTER and PHOTOSHOP.
Q12. Why is the cursor vibrating when
I left my XP-Pen idle?
A. Since this is a wireless product. Tablet and Pen are communicated
by send signals. If you left XP-Pen in idle time, but placed Pen
on the top of Tablet. They are still in transmitting mode which
cause cursor vibrating.
Q13. Why am I unable to open a file
with my XP-Pen, and it keeps showing the right clicked menu?
A. This will only occur when you have made custom settings with
your pen function. The default setting of Pen was set to "Right-handed".
When it keeps showing "Right click menu" whenever you
have pressure on your pen tip that means you have somehow changed
to "Left-handed". Please go to "Pen Launcher"
click on "Button" and change setting back to "Default"
or "Right-handed". Press "Apply" when you are
done, press "OK" to exit.
Q14. Why am I getting "system
error" message when I am installing the XP-Pen driver?
A. There are too many possible causes for showing "error message".
Normally it will shows up when "System Busy". While you
are installing XP-Pen driver, whenever it asked you to reboot your
system "Please restart the computer". Please follow the
instruction and reboot/restart your system, and the install shield
will carry on the rest of driver or software installation.
Q15. Why can I not able to use complete
XP-Pen function when I login with different ID under Windows 2000
or Windows XP?
A. The XP-Pen functions are built on driver base instead of application
base. Therefore, only the System Administrator has the authority
to modify settings. If you are working with Windows 2000 or Windows
XP only the Administrator group able to modify settings and complete
function of XP-Pen. Other groups (for example; Power group, User
group) are only able to use part of XP-Pen functions. Therefore,
if you want to have complete XP-Pen function for all assigned ID
user in your system, please added to "Administrator group".
